FAQs
Frequently Asked Questions
Looking to add on request rooms to your next clean? No problem! You may call the local office or (305) 815-5164 or (305) 990-7664 and speak with a representative from The Cleaning Authority. They will assist you with getting on request rooms added to your clean!
If your location is using the MyTCA app, you can use it to add or remove on request rooms up to 48 hours before the clean. To add or remove on request rooms to your next clean on the app, click on the “Next Cleaning” banner found on the home page or select “Cleanings” on the bottom menu and tap the clean date desired. If you have on request rooms, they will be listed in the middle of the page along with its price.
Are you happy with your clean and want to show appreciation to your team? Tipping is a great way to do so. Tips may be left at the time of the clean, or if your location is using the MyTCA app you can set up a one time or auto recurring tip.
To add an auto tip in the app, select “Account” on the bottom menu and then select “Wallet”. In the wallet, there will be a “Set Auto Tip to Enable a Default Tipping Amount” option if your payment method has already been added. Tap on the amount desired or if you’d like to set a different amount, select “Custom”. Once an auto tip is set, the amount will be charged automatically and separately each clean. You are able to edit auto tips for particular cleans or remove them if needed.